FAQs

1. Shipping Policy

 

a. Shipping Area

We only ship to locations within the United States except Alaska and Hawaii.

 

b. Postage

We offer free shipping in the US.

 

c. Processing time

We need 12-24 hours processing time and then your order will be shipped. (Monday-Friday) The carrier is UPS.

 

d. Delivery Times

It's our goal to make sure your order is processed quickly and efficiently.

 

We will ship your order within 24 hours from the US. (In very few cases, we can't process within 24 hours, but we promise to ship it within 2 business days.)

Please allow 2-7 days for your shipment to arrive at your address.

 

Due to COVID-19 our order shipping time may be longer than usual.  We will do our absolute best to process and ship orders in a timely manner.  Pls anticipate 1-3 additional business days for delivery of your order.

 

Any delivery dates provided by Bluhouzz are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information on your  Bluhouzz account if you have registered. If you haven't registered on our site, you could also track your order here(xxxxxx链接未定) with your tracking number.

For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.

 

2. Payment Policy

 

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to your wallet in your www.Bluhouzz.com Account or to the original method of payment.

All prices are inclusive of delivery charges.

 

Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an Order Confirmation.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area. You may use, as payment method, the following cards: Visa, Master card, American Express, Union Pay, PayPal and online banking etc.

 

3. User Manual

 

Download user manual here.

Pdf的说明书见文件夹,目前仅为浴室镜说明书。